Brand Representative - Hollister, Brent Cross

About the role

Abercrombie & Fitch Co. is hiring a Brand Representative for its Hollister store in Brent Cross, London. Brand Representatives bring store experience to life by engaging customers with care, representing the brand authentically and helping create a welcoming environment for everyone.

Key responsibilities

• Provide warm, welcoming and attentive service to all customers, anticipate their needs, start conversations naturally and offer product support and styling guidance across categories.
• Support product replenishment and keep the sales floor clean, organised and visually consistent, including folding, hanging and sizing merchandise.
• Process purchases, returns and exchanges accurately and efficiently while keeping a friendly checkout experience.
• Support omni-channel orders such as Save the Sale, In-Store Pick-Up and ship-from-store orders.

Required profile

• Ability to create a welcoming and inclusive customer experience.
• Comfortable working in a dynamic environment, balancing customer engagement with operational tasks.
• Strong organisational skills and attention to detail.
• Reliable and committed to consistent attendance.

What we offer

• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement and training and development.
• Opportunity to become a Brand Affiliate.

Applicants may be asked to complete work visa formalities, depending on the offer. The company is an equal opportunity employer.