Enterprise Account Manager

About the role

Telefónica Tech, part of the Telefónica Group, is looking for an Account Manager, Enterprise in London. The role takes ownership of an established portfolio of enterprise customers and turns strong relationships into sustainable commercial growth. You will retain and develop existing accounts, identify cross-selling opportunities and manage deals from initial opportunity through to completion, working closely with sales, purchasing, finance and project delivery teams.

Key responsibilities

• Manage and grow a portfolio of existing enterprise customer accounts
• Achieve and exceed agreed sales, revenue and profit targets
• Build trusted relationships with customers and key vendor Account Managers
• Identify cross-selling opportunities across IT products and services
• Take ownership of opportunities and progress deals through to completion
• Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling
• Deliver engaging sales presentations to new and existing customers
• Monitor competitor activity and support customer retention strategies
• Maintain accurate customer, opportunity and relationship data in Salesforce
• Work with Purchasing, Finance, PMO and other teams to ensure successful delivery of products and services

Required profile

• Previous account management or sales experience in the IT or technology sector
• Proven track record of achieving or exceeding sales targets
• Experience managing and growing existing customer relationships
• Strong commercial awareness of pricing, profitability and margins
• Excellent communication and stakeholder management skills
• Strong organisation, planning and time management skills
• Customer-focused, able to work independently and manage multiple priorities

Required skills

• CRM systems to manage opportunities and customer engagement
• Desirable: Salesforce CRM
• Desirable: knowledge of IT products, services or managed services
• Desirable: experience presenting commercially and working with purchasing, finance or project delivery teams