Key Lead - Covent Garden

About the role

Abercrombie & Fitch is hiring a Key Lead for its Covent Garden store. The Key Lead ensures every customer receives a quality in-store experience by acting as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates so that store operations run effectively. As part of the store leadership team, the role drives store performance on the floor through customer experience and daily sales targets.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfil omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyse reporting to inform decisions.
• Protect store assets and carry out inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience preferred; no supervisory or management experience required.
• Strong customer focus, excellent interpersonal and communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing and assertive, adaptable and flexible, able to balance multiple tasks and take initiative.
• Schedule varies weekly, with at least 16 hours per week expected, Saturday and Sunday availability and extra hours during peak times.

What we offer

• Starting rate of 16.20 GBP per hour.
• Quarterly sales incentive bonus and merchandise discount.
• Flexible schedule and opportunities for career advancement.
• Training and development, and the Associate Assistance Program.
• Benefits available after completion of the 90-day probationary period.