Key Lead - Hollister, Brent Cross

About the role

The Key Lead ensures every customer receives a quality in-store experience. Acting as Floor Supervisor, they guide and coach Brand Reps and Stock Associates so that store operations run effectively. As part of the store leadership team, they drive store performance on the floor through customer experience and the team's achievement of daily sales.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyse reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience preferred.
• No supervisory or management experience required.
• Availability on Saturdays and Sundays and certain holidays, with at least 16 hours per week; hours increase during peak times.

Required skills

• Strong customer focus and exceptional interpersonal and communication skills.
• Knowledge of current fashion trends.
• Adaptability, flexibility and ability to balance multiple tasks while remaining detail-oriented.

What we offer

• Quarterly sales incentive bonus.
• Merchandise discount.
• Flexible schedule.
• Opportunities for career advancement and training and development.
• Associate assistance program and opportunity to become a Brand Affiliate.