Senior Strategic Partnerships Manager, Deliveroo Express

About the role

Deliveroo Express is Deliveroo's white-label solution that lets partners offer on-demand delivery through their own websites and apps. This role sits in the New Verticals business unit of the Global Strategy, Product and Commercial team, reporting to the Head of Strategic Partnerships, Deliveroo Express. It manages day-to-day relationships with white-label partners, leads performance reviews, identifies growth opportunities and helps define the ongoing strategy of this new product.

Key responsibilities

• Own the day-to-day relationship with Deliveroo Express partners across Restaurants, Grocery and Retail
• Analyse and present performance against KPIs in weekly, monthly and quarterly meetings and reviews
• Extract insights to deliver operational excellence and course-correct when needed
• Deepen and grow partner relationships
• Develop the ongoing sales strategy and pipeline across markets, with support from the Commercial lead
• Pitch new business and negotiate commercially with new partners, with support from the Commercial lead

Required profile

• 4-6 years' experience in account management, grocery/retail operations or strategy/strategic partnerships
• Decisive and influential: comfortable making fast decisions and influencing across the business
• Commercial: understands the Deliveroo P&L and operations, and builds relationships with local commercial teams and external partners
• London-based, with a minimum of three days in the office per week

Required skills

• Confident in analysing data and extracting actionable insights
• Strong operational mindset to identify opportunities and course-correct
• Effective relationship building, organisation and communication
• Experienced negotiator able to drive mutual value for partners and Deliveroo
• Nice to have: experience with FMCG/grocery/retailer e-commerce or last-mile operations, and in a high-growth company